Frequently asked questions

Some checks:

It may be a bug when adding to the cart: check that the reference appears on both your order form sent in the order confirmation email and on the delivery note in your package.

If after all these checks, your product is still missing, contact our customer service.

We take care to pack each bottle carefully to avoid breakage, but the packages are sometimes mishandled by the carriers...

If you notice that a bottle is broken, we invite you to send us a photo of it, as well as a photo of the outside of the box, to the following address [email protected].

If the box is damaged, it is imperative to issue a "reserve" upon receipt with the mailman.

You want to cancel your order? No problem! You have 14 days to cancel your order

Send us back your order, indicating its number:

KINDINDUSTRY / D-LAB INDUSTRY
Birdie account
2 allée des coquelicots
Saint Bonnet de Rochefort,
France - 03800

We will confirm receipt of the package by email and proceed with the refund within the day.

Attention: it is imperative that the products are returned in perfect condition, unopened.

This sometimes happens when the connection between your browser and the site takes a long time. I invite you to reload your page, and if it still doesn't work, then place your order and send the order number by e-mail to [email protected] so that our customer service can take the necessary action

You have a coupon to use and you can't find the dedicated field?

You must enter the promo code before choosing the delivery method, in the field on the right of the screen.

Still can't see it? We invite you to change your browser and prefer Google Chrome or Mozilla Firefox.

The coupons delivered by Birdie Nutrition or by a third party are not cumulative and are valid on the amount of your order, except shipping costs.

If the voucher was issued to you by one of our partners, you must then approach them in order to receive a new one by sending them the proof of cancellation of your order.

The voucher was issued to you by our consultants? Contact us so that we can make the necessary arrangements!

To make changes to your account, go to My Account.

At Birdie we adopt the mix & match approach. Our formulas have been developed to be combined with each other without contraindications or overdoses, allowing you to act on several problems at the same time.

Each time of taking is indicated in the product sheet tab Use

The vast majority of cures are suitable for pregnant or breastfeeding women. 

You can find this indication in the "frequently asked questions" part of the product sheet :) 

If you have any doubts, do not hesitate to ask our consultants for confirmation by contacting them directly by mail.

Contraindications are indicated in the FAQ section at the bottom of your product sheet. 

If you have any doubts, do not hesitate to ask our consultants for confirmation by contacting them directly by mail.

The bottles and the documentation in your packages are entirely recyclable. If, like some of our customers, you can't throw them away, reuse them as spice bottles, yellow coins, pens, makeup... Feel free to share your DIY ideas on Instagram by tagging us @birdie_nutrition

Epic Foundation is a nonprofit startup that fights social injustice and advocates for making giving the norm. It offers innovative solutions for businesses and individuals to support high-impact social organizations around the world! We have chosen to donate 1% of our revenue to them.

We are committed to the animal cause on a daily basis and by conviction. None of our products have been tested on animals.
We guarantee vegetable envelopes, without bovine or porcine gelatin.

Our formulas are developed in collaboration with the team of doctors of the medispa Vichy Celestins. Our active ingredients are harvested in France and put into capsules in our factory in the heart of Allier.

You can reach our customer service department:

- by phone from Monday to Friday from 8:30 am to 7:30 pm at 01 84 80 44 20

- by e-mail to [email protected] requests are processed from Monday to Friday and answered within 48 hours.

- from our Instagram and Facebook pages; requests are handled Monday through Friday between 9am and 5pm.

If you want an advice :
contact us directly by mail or instagram.